Support

We start to consider different levels of support - whether the impact is high, medium or low.

A video of the slides is here:

A PDF version of the slides is available here

Scrolling slides (downloadable) below:


...and now we are examining different support models - how the help desk could be organised.

and a scrolling pdf version of the slides (downloadable):

Video of slides - service level agreements:

Downloadable (scrollable) pdf here:

Enhancement requests - asking for updates, amendments, corrections or other changes to a system.

A PDF version of the slides is available here.  This is a new source, please let me know how you get on with this rather than Scribd.